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Using AI to streamline remote communication in healthcare
Reading time: 6 minutes
Philips researchers have already been using artificial intelligence techniques for decades, to automatically scan for diseases in medical images. More recently, they’ve started to apply AI to other types of video and also audio. In a project, together with trainees from the PDEng Software Technology program, they explored new possibilities in telehealth and customer support for hospital staff.
Artificial intelligence is a hot topic in healthcare. At Philips, AI already plays a role in half of the projects. “Doing smart things to otherwise unstructured data,” Marcel Quist calls it. “The data in itself isn’t actionable; the information you can derive from it is.” Within the company’s research department for professional health services and solutions, Quist is leading a team that is looking into the application of remote communication in the healthcare domain.
Riding the digitalization wave, medical professionals are increasingly utilizing the power of video conferencing to optimize the efficiency of their communication. Caretakers are setting up Skype-like calls to remotely talk to their patients, who can thus remain in the comfortable surroundings of their home. Hospital staff is connecting to customer support, anywhere in the world, to get assistance in operating medical devices or to resolve technical issues.
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